FAQs

 

How do I return an item?

To initiate a return, you must contact us within 30 days of receiving your item. The product must be in its original condition, unworn or unused, with tags, and in its original packaging. After your return request is approved, we will provide you with a return shipping label and instructions on how to send your package back.

How do I get in contact with customer service?

You can reach our customer service team via email at soovanah@gmail.com. Our team is available to assist you with any inquiries or issues you may have.

What are the shipping times for my order?

Shipping times may vary based on your location and the shipping method selected at checkout. Generally, orders are processed within 1-3 business days, and delivery can take anywhere from 5 to 15 business days, depending on the destination.

Do you ship internationally?

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your location is eligible for shipping. Please note that international shipping times may vary and are subject to customs processing.

How do I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number on our website or the carrier's website to monitor the status of your shipment.

Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be processed if the order has not yet been shipped. If your order has already been dispatched, you will need to follow our return process once you receive the item.