FAQ
Frequently Asked Questions
What benefits can I expect?
Temporary relief from knee tension and stiffness, gentle warmth to loosen up before your day or wind down for a restful night, and comforting support for recovery after activity.
What does Soovana help with?
Soovana is designed for everyday knee aches, stiffness and tired joints, plus post-activity soreness and athletic recovery. Thanks to the adjustable strap, it can also be used on other areas such as the elbow or shoulder.
Can the device overheat?
Soovana has built-in overheat protection that helps keep the warmth steady and comfortable. If it ever feels unusually hot, stop use and contact us.
Can I use this for athletic recovery?
Yes. Runners, lifters and weekend athletes love Soovana for easing tightness and supporting recovery between sessions — use it to warm up before activity or to relax afterwards.
What is the shipping cost and delivery time?
Free US shipping on every order. Orders ship within 1–2 business days and typically arrive in 4–9 business days. Every order includes a tracking number so you can follow your delivery.
What payment methods are available?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay — all securely processed at checkout.
How can I track the status of my order?
Once your order ships, you'll get an email with a tracking number so you can follow your delivery every step of the way.
What's your return policy?
Not the right fit? Contact us within 60 days of delivery and we'll help make it right — see our refund policy for details. See our Refund & Return Policy or email support@soovana.com.
How long does it take to charge?
A full USB-C charge takes about 3–4 hours and delivers up to 2 hours of continuous, fully wireless use.
Is it safe for daily use?
Yes. We recommend 10 minutes per session. Soovana is built for regular at-home use — just avoid submerging it in water and wipe it clean with a damp cloth.
Still have a question?
Email support@soovana.com and we'll get back to you within 24 hours.