Privacy Policy

Privacy Policy

Last updated: July 8, 2026

This Privacy Policy explains how Soovana ("we", "us", "our") collects, uses, and protects your personal information when you visit soovana.com or purchase from us.

1. Who we are

Soovana is a trade name operated by Cidor Daniel, a sole proprietor (Einzelunternehmen) based in Germany. We currently sell to customers in the United States only.

Data controller: Cidor Daniel, Curt-Projahn-Weg 73, 51545 Waldbröl, Germany. Contact: cidordaniel@gmail.com.

2. Information we collect

  • Order information: name, shipping address, billing address, email, phone (if provided), payment details (processed by Shopify and payment providers — we do not store full card numbers).
  • Account information: if you create an account, your login credentials and order history.
  • Communications: messages you send us by email or contact forms.
  • Device & usage data: IP address, browser type, pages visited, and cookies (see Section 7).

3. How we use your information

  • Process and fulfill orders, including shipping and returns
  • Send order confirmations, shipping updates, and customer support replies
  • Improve our website, products, and customer experience
  • Comply with legal obligations and prevent fraud
  • Send marketing emails only if you have opted in (you can unsubscribe anytime)

4. Sharing your information

We share data only with service providers who help us operate our business, such as:

  • Shopify — hosting, checkout, and payments
  • Shipping carriers — to deliver your order
  • Email providers — to send transactional messages

We do not sell your personal information to third parties.

5. International transfers

We are based in Germany. If you are located in the United States, your information may be processed in the US, Germany, or other countries where our service providers operate.

6. Data retention

We retain order and account information for as long as needed to fulfill orders, handle returns, comply with tax and legal obligations, and resolve disputes.

7. Cookies

We use cookies and similar technologies for essential site functions, analytics, and (with your consent) marketing. You can manage cookie preferences through the banner on our website or your browser settings.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal data. To exercise your rights, email cidordaniel@gmail.com.

9. Children's privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10. Security

We use industry-standard security measures, including HTTPS encryption and secure payment processing through Shopify.

11. Changes

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.

12. Contact

Questions about privacy? Email cidordaniel@gmail.com.